At instabuilt, we are committed to customer satisfaction. This Refund and Returns Policy explains the conditions under which refunds or returns may be granted.
1. General Policy
We offer services that include customized website templates and builds. Due to the nature of these digital products, refunds are not automatically granted once a project has started or a template has been downloaded.
2. Eligibility for Refunds
You may request a refund under the following circumstances:
- Non-Delivery of Services: If we fail to deliver the services within the agreed timeframe.
- Incorrect Product: If you receive a product that does not match what was ordered.
- Technical Defects: If the website or template you receive is defective or non-functional due to an error on our end.
3. Refund Requests
To request a refund, please contact us at [email protected] with:
- Your order number.
- A detailed description of the issue.
- Screenshots or documentation, if applicable.
Our team will review your request and respond within 3-5 business days. If a refund is approved, it will be processed through the original payment method within 7-10 business days.
4. Partial Refunds
In cases where part of the service has been completed, we may offer a partial refund based on the proportion of work delivered.
5. Cancellation Policy
You may cancel your order within 24 hours of placing it for a full refund. After this period, cancellations may not be possible if significant work has already begun.
6. Non-Refundable Services
The following services are non-refundable:
- Custom content writing services.
- Completed website builds and designs.
- Domain registration fees, which are handled by third parties.
7. Modifications and Corrections
If there are issues with your build or template that fall within the scope of our service agreement, we will provide corrections at no extra cost.
8. Contact Us
For any refund or return inquiries, please contact us at [email protected].